Reservation method:
Guests can make a reservation through the Resort’s Website lalya.com, Reservation department’s email reservation.nvb@lalya.com or call the reservation hotline 0905 223 966
Regulations on check-in/check-out and other general regulations of the Resort:
- Please present ID card, Passport, Temporary Residence Card of all guests and birth certificate if traveling with children to enable check-in procedures.
- To comply with health and safety regulations, no food or drinks may be brought outside the resort, and no cooking is allowed in the villa. Food, drinks, and cooking equipment may be confiscated by the resort team, without compensation or return.
- The resort has a strict no pets/animals policy.
- Check-in time is from 14:00 and early check-in will be subject to availability.
- Check-out time: complimentary boat for check out at 12:00. If later, a surcharge will be applied. The rate is USD 70 per boat (non-privatized) per way.
- Arrival time should be confirmed 48 hours prior to arrival. In case of delay on arrival, guests are required to inform us 03 hours in advance. Failure to inform attracts a surcharge of USD 70 if the guest arrived more than 30 minutes after the confirmed arrival time.
- 50% room charge for early check-in from 06:00 in and late checkout till 18:00. Early check-in or late check-out can be arranged with prior notice and is subject to availability.
- All valuable items should be kept in the safe box provided in the villa. Resort management will not be held responsible for any claim of loss.
- According to Vietnam law, the usage of drones (flying cam) is prohibited. Should you required to use it, a permit need to be obtained from the relevant authority. The resort reserves the right to seize drones used by guests at the resort.
- All the Special Requests are subjected to availability and additional charge may be applied.
- Surcharges for an extra person will depend on the age and regulations of each price package.
Cancellation policy:
- Depending on the room rate package, different cancellation policies will be applied.
Modification policy:
- Please contact Resort’s reservation department via email reservation.nvb@lalya.com or phone number 0905 223 966 for a request to modify a reservation.
Refund policy:
- Depending on the policy of each package, the booking cancellation request may be fully refunded, partially refunded or non-refundable. Please contact the reservation department via email reservation.nvb@lalya.com for further information and support.